These Terms and Conditions (together with the documents referred to in them) (as “Terms and Conditions”) tell you the terms of use on which you make use of the website: https://pillheal.com (the “Website”) and the services offered on the Website, whether as a guest or a registered user.
Please read these Terms and Conditions carefully before using the Website. By using the Website and services, you indicate that you accept these Terms and Conditions and agree to abide by them. If you do not agree to these terms and conditions, please refrain from using the Website and services. All consultations and treatment are subject to the Terms and Conditions of the Website.
If you have questions concerning the services, please contact us, alternatively, you can visit the Frequently Asked Questions
1. Information about us
1.1 The Site is operated by PillHeal (we/us). We are registered at Anthoupoli 51 Rd, 2350 Nicosia, Cyprus
2. Our services
2.1 We can ship the order for you when we have received an electronic order that has been digitally paid for. Orders are issued entirely at the discretion of the prescriber.
2.2 You are responsible for signing for packages containing the order, but any signature provided by a third party at the delivery address given by you will be accepted to be a receipt of the order and fulfillment of Healthyrxs’s obligations in dispensing that order.
2.3 You are responsible for providing valid credit or debit card details, which may be charged if you. We reserve the right not to deliver the order to you if your payment details have expired or are invalid in any way. In such cases, we will attempt to contact you in such instances to enable you to provide updated information to allow us to dispense the order.
2.4 If the product you ordered appears to be damaged or if the delivery appears to be incorrect, then please contact Customer Services immediately through Contact Us on the site. We will make every effort to replace any damaged products.
2.5 By placing an order through the Website, you confirm that:
2.6 You are legally capable of entering into a binding contract; and
2.6.1 You are at least 16 years old.
2.7 We may be unable to process your order request if:
- The item you ordered is out of stock or discontinued. In such a case, our support dept. will contact you using the information given by you when you ordered.
- There is a problem with the authorization of your method of payment.
2.8 We cannot and are not liable for any damages which result from (I) a failure by you to provide accurate information on your Account and in all questions, you complete or any other information you provide to us. You accept that any information given on the website does not replace your regular healthcare provider.
2.9 You must be at least 16 years old to act as an account holder and order products on the site
3. Delivery
3.1 Delivery will be made to the delivery address specified in your order. Please see Delivery Information for details of where we deliver and the available delivery options. We cannot deliver items within the same order to multiple addresses.
3.2 Please note that we do not deliver to ‘virtual address’ services, like Parcel Motel and Parcel Wizard.
3.4 You should check the items dispensed to you carefully and promptly upon receipt. If you believe there may have been a dispensing error; you should contact us immediately via the Profile page or Healthyrxs app and should not take or use any of the items. Failure to abide by this warning could seriously damage your health.
You should check all items dispensed to you and should not take any medication that appears to have been tampered with. Please ensure that no one other than yourself has access to any of the products that have been sent for you
3.5 The delivery charge is per customer. Once approved, our team dispenses orders as soon as possible.
3.6 To cancel an order, contact your account via the messaging system. No refunds are provided if the order is active and has already shipped.
4. Risk and ownership
4.1 Once delivered or collected, the items ordered will become your responsibility, except for items that are damaged or faulty when delivered or have been incorrectly delivered. We will not accept any liability for their loss, damage, or destruction after they have been delivered or collected.
5. Price and payment
5.4 By using a credit/debit card to pay for your order, you confirm that the card being used is yours. All fields indicated as compulsory must be completed. Please note that we will only use your information by our privacy policy. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorize payment, we will not accept your order and we will not be liable for any delay or non-delivery, and we are not obliged to inform you of the reason for the refusal. We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment by your order.
6. Our cancellation, returns, and refund policy
6.2 Our policy on cancellations, returns, and refunds does not affect your statutory legal rights. If you have any questions regarding returns, contact us.
7. Our liability
7.1 The material displayed on our website (including the blog on the website) is provided without any guarantees, conditions, or warranties as to its accuracy.
7.2 Subject to clause
7.3 Subject to clause 7.4 below, to the extent permitted by law, we, other members of our group of companies, and third parties connected to us hereby expressly exclude:
7.3.1 All conditions, warranties, and other terms that might otherwise be implied by statute, common law, or law of equity
7.3.2 Any liability for any direct, indirect, or consequential loss or damage incurred by any user in connection with our website or connection with the use, inability to use, or results of the use of our website and Services, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- loss of income or revenue
- loss of business
- loss of profits or contracts
- loss of anticipated savings
- loss of data
- loss of goodwill
- wasted management or office time; and
- for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above
7.4 Nothing in these terms and conditions limits our liability for:
7.4.1 death or personal injury arising from our negligence.
7.4.2 fraudulent misrepresentation or misrepresentation as to a fundamental matter; or
7.4.3 Any other liability which cannot be excluded or limited under applicable law.
8. Notices
Any formal legal notices should be sent to us at our Customer Services address set out in the Contact Us section.
9. Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that are caused by events outside our reasonable control.
10. General
10.1 If any of these Terms & Conditions are declared invalid, unlawful, or unenforceable, then that provision shall be deemed to be deleted from these Terms & Conditions, and the remaining provisions shall remain in full force and effect.
10.2 We have the right to revise and amend these Terms & Conditions from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented.
10.3 Failure by us to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under these Terms & Conditions.
11. Contact us
If you experience problems with ordering from the Site or have any questions about an order, please feel free to contact us.
12. Updates
These Terms & Conditions were last updated in December 2024.
13. Information about you and your visits to our website
13.1 We process information about you through our Privacy and Cookies Policy.
13.2 By using our website, you consent to such processing, and you warrant that all data provided by you is accurate and remains accurate. You are responsible for regularly updating your information to ensure it remains accurate and current.
14 Written communications
14.1 Applicable laws require that some of the information and communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail, through the internal messaging system, or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication, and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
15. Viruses, hacking, and other offences
15.1 You must not misuse our website by knowingly introducing viruses, Trojans, worms, logic bombs, or other material that is malicious or technologically harmful.
15.2 You must not attempt to gain unauthorized access to our website, the server on which our website is stored, or any server, computer, or database connected to our site.
15.3 By breaching this clause, you would commit a criminal offense under Computer Misuse. In the event of such a breach, your right to use our site will cease immediately.
15.4 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our website or to your downloading of any material posted on it, or any website linked to it.
16. Linking to our website
16.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it in any way whatsoever, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
16.2 You must not establish a link from any website that is not owned by you.
16.3 Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice.
16.4 If you wish to make any use of material on the Website other than that set out above, please address your request to: [email protected].
17. Links from the website
Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
19. Entire agreement
These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangements, understanding, or agreements between us relating to the use of our website and the Services made available on it.
20. Variations
20.1 We may revise these Terms and Conditions at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these Terms and Conditions may also be superseded by provisions or notices published elsewhere on our website.